Shipping Policy

Last Updated: June 24, 2026

Welcome to Souq Jazib. We are committed to delivering your orders safely and on time. Please read our shipping policy below before placing your order.

Order Processing

• All orders are processed within 1–3 business days after payment is confirmed.

• Orders are not processed or shipped on weekends or public holidays.

• During peak seasons or promotional events, processing times may be slightly longer.

Shipping Time

Estimated delivery times are:

• Saudi Arabia: 3–7 business days

• GCC Countries: 5–10 business days

• International Orders: 7–15 business days

Please note that delivery times are estimates and may vary due to customs, weather conditions, or courier delays.

Shipping Charges

Shipping charges are calculated at checkout based on your delivery location and selected shipping method.

Free shipping promotions may be available on selected products or orders.

Order Tracking

Once your order has been shipped, you will receive a confirmation email or SMS with a tracking number so you can monitor your shipment.

Incorrect Address

Customers are responsible for providing the correct shipping address. Souq Jazib is not responsible for delays or failed deliveries caused by incorrect or incomplete address information.

Delayed Deliveries

While we strive to deliver all orders on time, delays may occur due to circumstances beyond our control, including customs clearance, holidays, or courier service disruptions.

Lost or Damaged Packages

If your order arrives damaged or appears to be lost during transit, please contact our customer support within 7 days of the expected delivery date. We will work with the shipping carrier to resolve the issue as quickly as possible.

International Orders

International customers may be required to pay customs duties, taxes, or import fees imposed by their country's authorities. These charges are the responsibility of the customer.

Contact Us

If you have any questions regarding our shipping policy, please contact our customer support team.

Store Name: Souq Jazib

Email: support@souqjazib.com (replace with your actual email)

Thank you for shopping with Souq Jazib!